Financial and Cancellation Policy
Cancellation & Rescheduling Policy
The Acupuncture Studio VT requires 24 hours notice for all appointment cancellations and rescheduling requests. Changes can be made online through our scheduling system up to 24 hours in advance, or during regular clinic business hours by texting or calling 802-547-5231 or emailing calm@theacupuncturestudiovt.com. Any cancellations within 24 hours of the appointment time must be made by phone or email.
Effective immediately, appointments canceled less than 24 hours in advance, as well as no-show appointments, will be charged the full fee of the appointment to the card on file. This policy applies to all appointments, for both new and existing patients.
For Microneedling services, appointments canceled less than 72 hours in advance will be charged 50% of the appointment value, and less than 24 hours will be charged the full fee of the appointment to the card on file.
Appointments are considered canceled and forfeited 15 minutes after the appointment time without advance notice, and the full fee will be charged to the card on file per the policy. Please contact us at 802-547-5231 if you are running late.
While we understand that life happens, we do not offer any exceptions to this policy.
Your appointment time is reserved for you, and our team works hard to prepare for your appointments and provide high-quality care.
When you schedule an appointment with us, you are actively agreeing to our policy and acknowledging that if you cancel or no-show within 24 hours, you will be charged the full fee to the card on file.
If you have an upcoming appointment and anticipate that you may not be able to make it for any reason, including illness, weather, personal, or work obligations, please proactively reschedule your appointment more than 24 hours in advance.
After you cancel, if you end up being able to make the original time and it remains available, you can always put yourself back on the schedule up to 2 hours before the appointment start time.
We ask that you prepare for your appointments by contacting us well in advance if you need to make adjustments to your bookings. Our cancellation policy is in place to value the time and guarantee the income of our providers, and is non-negotiable.
Payment
Payment is due at time of service. Forms of payment accepted include: cash, checks, debit and credit cards (Visa, Mastercard, Discover, and American Express), and HSA/FSA cards. Please make checks payable to The Acupuncture Studio LLC.
To view the most current appointment prices, see our booking page. All appointment prices are publicly viewable from the online scheduling system before booking.
Insurance
The Acupuncture Studio VT is not in-network with any health insurance companies, and we do not bill insurance (health insurance, auto, or worker’s comp) for services provided. If your insurance company covers acupuncture services, we are happy to provide you with a receipt (superbill) for you to submit to your insurance company for possible reimbursement.
All services provided that will be submitted for out-of-network health insurance reimbursement with a superbill must be charged at the full and regular appointment fee. Superbills are not available for reduced rate, package rate, or discounted services if being submitted to health insurance.